FAQs

1️⃣ What is a tankless water heater?

A HomeTankless heats water on demand instead of storing it in a tank. This provides continuous hot water while improving energy efficiency.

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2️⃣ Do you ship across the United States?

Yes. We currently ship within the United States only.

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3️⃣ How long does shipping take?

• Processing Time: 1–3 business days

• Delivery Time: 3–5 business days

You will receive tracking information once your order ships.

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4️⃣ Do I need professional installation?

Yes. We strongly recommend installation by a licensed plumber or electrician to ensure safety and compliance with local building codes.

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5️⃣ What payment methods do you accept?

We accept:

• Credit/Debit Cards

• PayPal

• Shopify Payments

• Stripe

All payments are processed securely.

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6️⃣ What is your return policy?

We offer a 30-day return policy for unused items in original condition. Please contact our support team before returning any item.

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7️⃣ Are your products covered by warranty?

Most products are covered by manufacturer warranties. Warranty details vary by brand and model.

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8️⃣ What if my product arrives damaged?

Please contact us within 48 hours of delivery with photos of the damage. We will assist you with a replacement or refund.

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9️⃣ How can I contact customer support?

Phone: +1 (626) 493-3019
Email: support@hometankless.shop